If it arrived wrong, we fix it.
Cosmetics cannot be returned once opened, so we move fast on anything that reaches you damaged, defective or wrong.
How it works
Raise it within 48 hours
Email sidvionoverseas@gmail.com or call 9953781530 within 48 hours of delivery. Share your order number and what is wrong.
Send us the proof
Keep the product unused, unopened and in its original packaging. An unboxing video and clear photographs of the product and the package may be required for verification.
Replacement or refund
Once verified we send a replacement at no extra cost. If the product is unavailable we refund instead — approved refunds reach your original payment method within 5–7 business days.
Return policy, in full
WE ACCEPT A RETURN WHEN
The request must be raised within 48 hours of delivery, with the product unused, unopened and in its original packaging.
- The wrong product was delivered
- The product arrived damaged
- An item is missing from the package
- There is a manufacturing defect
WE CANNOT ACCEPT
For hygiene and safety reasons, cosmetics and personal care products cannot be returned once they have been opened or used. This applies to kajal, eyeliners, eyeshadow, face products and every other makeup category.
- Opened or used cosmetic products
- Change of mind after purchase
- Shade, colour or fragrance preferences
- Products damaged by misuse or improper handling
- Minor packaging variations that do not affect quality
REFUND METHOD
Approved refunds are processed to the original payment method within 5–7 business days of approval. For Cash on Delivery orders the refund is transferred to the bank account you share with us.
EXCHANGES
We do not offer direct exchanges. Where a return is approved we send a replacement of the same product at no additional cost; if it is unavailable, we refund instead. A different shade or product means placing a fresh order.
DAMAGED OR DEFECTIVE ON ARRIVAL
Photograph the product and the package as soon as you open it, and contact us within 48 hours. An unboxing video helps us approve the claim quickly.
Ready to start a return?
Our team will walk you through it step by step.